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Have you ever made a phone call to a Doctor, lawyer or even to Walmart only to hear the special offers of the week while they have you on hold? Believe it or not there may be a good side to this if you are a business looking for clients. The Problem Most business don't have enough employees to answer the phone on the second ring, And they can't just let the phone ring until they have time to talk to the caller. Because experience has shown them that the caller will hang-up and call their competitor. This is not good for business. Even when businesses answered the call asked the caller to hold until they had the time to discuss business with them. They found this didn't work well either. The caller would be gone more often than not.. Because of the dead silence or lack of attention. The Solution: When a caller calls your business, the caller expect attention and service. To help the caller with this, music is sometime played to smooth out the wait time and to confuse the amount of time the caller is actually spends on hold, Therefore, the caller's wait will not be so tiresome and when you finally answer the phone the caller will be more pleasant and ready to do business. Now, if you add an advertisement/commercial into the mix, the caller may purchase a product that wasn't even anticipated. Now that's a plus for you and the caller. For More information click on contact us or just call 304 529 4480 Telvideo & Audio Productions - Commercials on hold - Huntington WV Telvideo & Audio Productions - Huntington WV - Using music with voice-over announcement commercials while a caller is on hold creates more business. |